FAQs
We provide everything
but the Food, Flowers, and Friends!
Frequently
Asked Questions
Help and General Information
My Account
How do I create an account?
Our online store will prompt you to create an account when you place your
first order; your account information will be emailed to you, so that
you may re-use it the next time you order.
How do I edit
my account information?
Click on the 'My Account' link at the top of any store page. You will
be prompted for your name and password.
I forgot my password.
Click on the 'My Account' link at the top of any store page. Enter your
email address and your user name and password will be emailed to you.
Billing Questions
What are my payment choices?
This store accepts Visa, MasterCard, and Discover.
When will my credit
card be charged?
Your credit card will be charged when we have confirmed that all items
are available for shipment.
Do I have to pay
sales tax?
Yes, if you are ordering from within the State of Alabama. Sales tax will
be charged according to your zip code for residents of Alabama, and will
be calculated by us after we have received your order. We will confirm
the final amount before shipping.
I need a copy
of my receipt/invoice.
A copy of your receipt will be emailed to you when you place your order.
If you need an additional copy after this point, please log in to your
account, and choose 'View Order History'.
Shipping Questions
How do I return my product?
Please call us at 1 (866) 807-5043 for information on how to return your
purchase. Please note that some items may carry a restocking fee.
How much is my
shipping?
Our shipping rates are as follows:
| Standard Shipping (UPS): | Delivery within 5-7 business days. Available anywhere in the continental U.S. A minimum order of $45.00 is required for free shipping. Orders under $45.00 will be charged $6.75 for standard shipping. |
Other shipping options are available by contacting us.
When will my order
ship?
Standard Shipping orders will be processed by the 5:00 p.m. central time
the next business day.
Do you ship internationally?
Yes, but there are limitations to shipping. Please contact
us before placing your order outside of the United States.
What is the Return
Policy?
Please call us at (251) 471-5486 or (866) 807-5043 or email us at psucustomerservice@partysupplyunlimited.com
if you need to return an item you purchased through our online store.
is a division of Port
City Rentals 3252 Old Shell Rd • Mobile, AL • 36607
(251) 471- 5484• Toll Free (866) 807-5043